Responsible Gaming, Our Shared Responsibility

Gambling should stay what it was meant to be: a paid form of entertainment, never a way to make money or escape a problem. Since we launched in 2013, we have built every part of our platform around that principle, and this page shows you exactly what we do about it and what you can do yourself, starting today.

Our Commitment to You

We hold a Maltese licence (MGA/B2C/211/2011) and player wellbeing is a condition of keeping it, but that is the floor, not the ceiling. Every account on our platform is monitored for patterns that suggest distress: sharp increases in deposit frequency, repeated deposits immediately after losses, sessions that stretch through the night, and rapid reversal of withdrawal requests. When our systems flag a combination like that, a trained member of our team reviews the account and, where appropriate, contacts you directly with information about limits and support rather than waiting for you to ask.

Three protective features run on every account by default. Reality checks appear at a frequency you choose, from every 15 minutes, showing your session length, net result and a one-click exit. Age and identity verification is completed before your first withdrawal, not after a problem arises. And our 24/7 live chat staff are trained to handle a responsible-gambling conversation as seriously as a payment query, with authority to apply a pause to your account on request during that first contact.

Spot the Warning Signs

Problem gambling rarely announces itself. It tends to arrive as a series of small, individually explainable decisions. We ask you to read the list below honestly, not because any single item proves a problem, but because two or three ringing true is reason enough to act, and acting early is always easier.

• Chasing losses: returning the same day, often within the hour, to win back money already lost, sometimes with larger stakes.
• Hiding your play: closing browser tabs when someone approaches, using a separate card, or understating time and money spent.
• Borrowing to gamble: using credit, overdrafts, payday loans or money borrowed from family and friends to fund deposits.
• Mood changes around play: irritability or restlessness when not gambling, or a swing from anxiety to relief the moment a session starts.
• Escalating stakes: needing bigger bets to feel the same level of engagement you got from smaller ones weeks earlier.
• Neglecting commitments: skipped shifts, missed deadlines, or sleep cut short to extend a session.
• Failed cutbacks: several attempts to reduce or stop, each ending in a return within days.

Set Limits in Minutes

Every tool below lives in the Responsible Gaming section of your My Account area, applies immediately, and takes under a minute to activate. Limits can be tightened at any time and take effect instantly; loosening or removing a limit always requires a 24-hour cooling period, by design, so that a late-night decision cannot undo a sober one.

• Deposit limits cap the amount you can deposit per day, week or month, and apply across all payment methods including Visa Debit, Trustly and Paysafecard.
• Loss limits cap your net losses over a chosen period, calculated from real wins and losses rather than turnover, so the figure reflects money actually gone.
• Wagering limits cap the total stake you can place in a set period, useful for players who want to control volume of play rather than money lost.
• Session limits end your session automatically once you reach a chosen duration, with no option to extend in the moment.
• Reality checks are on-screen reminders appearing at your chosen interval, showing elapsed time and net session result.
• Time-out (cooling-off) suspends play for a fixed short period while keeping your account and balance intact.
• Self-exclusion is the strongest tool: it closes your account to play for a fixed term or permanently, and we cover it in detail below.

Self Exclusion at Allbritish Casino

Durations we support

You can self-exclude for 24 hours, 7 days, 30 days, 6 months, or permanently. The shortest options work well as an enforced pause after a bad night; the longer ones exist for when a pause is not enough. A permanent exclusion cannot be reversed, and we will confirm that with you explicitly before finalising it.

During any exclusion your account is closed to deposits and play, and we stop sending you promotional emails and SMS. Any balance remaining is refunded to your original payment method, typically within 1 to 3 business days for cards and bank transfer, and up to 24 hours for e-wallets such as Skrill and Neteller, with no fees from our side. Open bets already placed are settled normally and winnings are refunded the same way.

Reactivation is deliberately slow. For a 7-day, 30-day or 6-month exclusion, the account reopens only after you contact [email protected] from your registered email and confirm the request, followed by a 24-hour reflection period before access returns. At any point in that process you can cancel the reactivation. We also recommend registering with GAMSTOP, the free national self-exclusion service, which covers all UK-licensed operators at once rather than one at a time.

Keeping Minors Off Our Site

Our platform is strictly for players aged 18 or over. We verify age using photo ID, proof of address and payment method verification before the first withdrawal, and we reserve the right to request documents at any earlier point where an account raises concerns. Accounts we find to belong to an under-18 are closed immediately and balances returned via the original payment method.

If minors have access to devices in your home, we ask you to never leave a logged-in session unattended and to consider parental control software. Tools such as Net Nanny, Qustodio and CyberPatrol can block gambling sites across all devices on your household network, and GAMSTOP's blocking partner, Gamban, covers gambling specifically on phones and tablets. Most UK banks and mobile networks also offer gambling transaction blocks you can switch on in their apps in a couple of minutes.

Free, Confidential External Help

Our tools manage access; they do not treat the underlying reasons play became a problem. The organisations below are independent of us, free to use, and confidential. Reaching out to one of them is a practical step, not an admission of failure, and you can do it while keeping your limits and exclusion in place.

• National Gambling Helpline, run by GamCare: 0808 8020 133, open 24 hours a day, every day, with advisors trained in gambling-specific support. gamcare.org.uk
• BeGambleAware: free information, self-assessment tools and a directory of local treatment services across Great Britain. begambleaware.org
• GAMSTOP: free national self-exclusion covering all UK-licensed gambling sites in a single registration. gamstop.co.uk
• Gamblers Anonymous UK: free peer-support meetings across the country and daily online, based on a 12-step programme. gamblersanonymous.org.uk

Talk to Us Directly

If anything on this page applies to you, you do not need to work out which tool fits before contacting us. Open live chat, available 24/7, or email [email protected] with the subject line "Responsible Gaming", and say plainly what you want, whether that is a deposit limit set to a specific figure, a time-out, or full self-exclusion. A trained agent will apply it during that first conversation wherever possible.

You can also ask us for your full account history: every deposit, bet and withdrawal, with dates and amounts. Seeing the actual numbers on one page is often the most useful reality check of all, and we will send it within 24 hours of a verified request, no explanation required and no judgement attached.

Frequently Asked Questions

Can I reverse a deposit limit I set myself?

You can lower a limit or shorten its period instantly. Increasing or removing it requires a 24-hour cooling-off period before the change takes effect, so an impulsive decision cannot override a considered one.

What happens to my balance if I self-exclude permanently?

We refund your remaining balance in full to your original payment method, typically within 1 to 3 business days for cards and bank transfer, or up to 24 hours for e-wallets. Open bets are settled normally and winnings are refunded the same way.

Is GAMSTOP the same as self-excluding with you?

No. Our self-exclusion covers this casino only. GAMSTOP is a free national service that excludes you from all UK-licensed operators in one registration, and we recommend it alongside, not instead of, closing your account with us.

Will you contact me while my account is time-out or excluded?

Promotional emails and SMS stop for the duration. We may contact you only about your account itself, such as confirming a balance refund or a reactivation request.