Contact Us, We Are Here Daily
Our customer care team works around the clock, every day of the year. Here is exactly how to reach us, what we can sort out for you, and what to check first so your query is answered faster.
How to Reach Us
Live chat, email and hours
You can reach us at any hour. Our live chat runs 24/7, including weekends and bank holidays, and it is staffed by our own team, not an outsourced call centre. Open it by tapping the speech bubble in the bottom right corner of any page on all-british-casino.org.uk, whether you are on desktop or on the mobile site.
For anything that needs an attachment, such as a screenshot or a KYC document, email us at [email protected]. Attachments keep the thread in one place and let a second agent pick up your case without you repeating yourself.
| Channel | Availability | Typical response |
|---|---|---|
| Live chat (bottom right of every page) | 24 hours a day, 7 days a week | Under 2 minutes to first reply |
| Email [email protected] | 24/7 inbox | Within 24 hours, most within 4 |
| Formal correspondence by post | Business days | 5 to 10 working days |
What We Can Help With
No query is too small. If it touches your account, your money or your play, it belongs with us. We answer in English and can also assist in Swedish, Finnish and German.
A few subjects come up most often, so here is the full list of what our care team handles day to day.
- Account access: log in problems, password resets, changing your personal details or closing your account
- KYC verification: uploading your photo ID, proof of address and payment method before your first withdrawal
- Deposits and withdrawals: the £10 minimum, our up to £10,000 daily withdrawal cap, and pending transactions
- Bonuses: the 100% welcome offer up to £300 with 10x wagering, weekly 10% cashback and tournament queries
- Technical problems: games not loading on iOS or Android, display faults or payment errors
- Responsible gambling: deposit limits, loss limits, session reminders, time outs and GAMSTOP self-exclusion
Before You Contact Us
Three quick checks
Two minutes of preparation often removes the need to write to us at all. Check these three things before you open the chat and you will either solve the issue yourself or give our agent everything needed for a one reply resolution.
Our FAQ page covers the questions we hear most, from bonus wagering to withdrawal times. If your answer is there, it reaches you instantly rather than in a queue.
- Read the FAQ page linked in the site footer, especially for bonus and payment questions
- Open your profile and check whether KYC verification is marked as pending, approved or rejected
- Look at your transaction history in the cashier to confirm whether a deposit or withdrawal actually went through
Formal and Business Contacts
Company details
Allbritish Casino is operated by L&L Europe Ltd, licensed by the Malta Gaming Authority under licence number MGA/B2C/211/2011. For formal correspondence, including complaints you want tracked by post, write to L&L Europe Ltd at their registered office in Malta. We reply to postal complaints within 10 working days.
Press, affiliate and partnership enquiries should not go to the player support inbox, as they sit with a separate team. Email them to the business address listed on our site footer and we will route them internally to the right person, usually with a reply in 2 to 3 business days. Mark the subject line clearly as Press, Affiliate or Partnership so nothing is missed.
Frequently Asked Questions
Is your live chat really open at night?
Yes. Our live chat is staffed 24 hours a day, 7 days a week, including weekends and bank holidays. First replies usually arrive in under 2 minutes.
How long does an email reply take?
We answer every email at [email protected] within 24 hours. Most queries are resolved within 4 hours of arriving in our inbox.
Which documents should I attach for KYC questions?
Send a photo ID such as a passport or driving licence, a proof of address dated within the last three months, and a picture of the payment method you used for your most recent deposit.
Can I set deposit limits through support?
Yes. Ask any agent in live chat and we will set deposit limits, loss limits or a session reminder on your account straight away. Time outs and GAMSTOP self-exclusion are also available at any time.